| 12 Month Warranty On All Chinavasion Products |
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Yes - Chinavasion only chooses to stock the very best quality products from professional China manufacturers. The quality is guaranteed.
All products that arrive in the Chinavasion warehouse are checked for perfect appearance and correct functionality.
Their packing staff check again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country.
(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and they will send you exactly what you order.)
All Products are guaranteed for successful delivery.
All their products are covered by a 12 MONTH WARRANTY.
Due to their stringent sourcing and QC processes, the fault rate on products shipped out by Chinavasion is very low. However, sometimes faults develop which couldn't be detected before, and they will help you solve these problems to a level far beyond what you will receive from any other China-based seller
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If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact them and they will discuss the issue in an open, honest way.
- In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, they will accept a return.
- Customers need to pay the cost of returning faulty products back to the Chinavasion returns address in either Hong Kong or China as instructed by their Customer Support.
- Returns without prior discussion and authorization will not be accepted.
- When they receive your authorized return they will repair the product for free and send it back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive back, fixed, the same product you returned to us.
- If a repair is impossible they will credit you what you originally paid so you can choose to buy a new one or change to a different item.
Chinavasion doesn't believe companies should ignore their customers or try to hide from problems. They will do their best to deal with your enquiries promptly and helpfully.
Please tell them if you are a drop-shipper and have returns issues with Chinavasion goods you have sold to your customers: They can do RMA directly with your customers or they can do it through you (recommended).
Exceptions to Warranty
- They do not offer warranty or support for products not bought from Chinavasion.
- The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
- The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear.
- Batteries have a special condition applied to them due to impracticability of applying a 12 month rule.
- Projector Lamps have a special condition applied due to the fact that lifetime depends on hours of use.
- RC Toys are not covered for your breakage and internal rechargeable batteries are covered by the general battery warranty limitation.
